Payment terms and security

Payment regulations and payment security

The online payment service is provided in accordance with the Regulations of the international payment systems Visa, MasterCard and the MIR Payment System on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over secured communication channels are used. The bank card details are entered on the secure payment page of AO ALFA-BANK (ALFA-BANK JSC).

On such page, you will need to enter the bank card details: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All these details are printed right on the card. A three-digit security code is a brief number printed on the back of the card.

Next, you will be redirected to your bank's page to enter the security code that will be sent to you in an SMS. If the security code did not come to you, you should contact the bank that issued you the card.

Reasons when card payments are declined:

• your bank card is not intended for making payments via the Internet, as you can find out by contacting your bank;
• insufficient funds. You can contact the bank that issued your card to check the availability of funds on your account;
• bank card details were entered incorrectly;
• your bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can contact the bank that issued your card to learn more about the validity period of the card.

For payment by bank card and other issues related to the operation of the site, you can contact the following phone number: 84951202011.

The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and is not subject to disclosure. Your credit card information is only transmitted in encrypted form and is not stored in our web server.

Refund Policy

For a refund, you have to submit a written application and attach a copy of your passport and receipts confirming the withdrawal. This application must be sent to moscow@reapple.ru

The refund amount will be equal to the purchase amount. The deadline for reviewing the application and returning the funds is calculated in working days, excluding holidays/weekends, from the moment the company receives the application.